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Luxe Hospitality Management Inc. (“Luxe Hospitality,” “we,” “us,” or “our”) is a hospitality management company that provides hotel and lodging management, operational oversight, staffing coordination, consulting, and related services. We are committed to protecting the privacy of individuals who visit our website, communicate with us, or engage with properties and services we manage.

This Privacy Policy explains how we collect, use, disclose, and safeguard information through our website and business operations.

1. Scope of This Policy

This Privacy Policy applies to information collected through:

  • Our website
  • Online contact forms
  • Business communications
  • Hotel management inquiries
  • Employment-related inquiries
  • SMS, email, and phone communications
  • Interactions with hotel owners, vendors, employees, and guests (where applicable)

2. Information We Collect

A. Information You Voluntarily Provide

We may collect personal or business information when you contact us, submit forms, or engage our services, including:

  • Full name
  • Business name and job title
  • Email address
  • Phone number
  • Mailing or business address
  • Hotel or property information
  • Ownership or management inquiry details
  • Employment-related information (resumes, work history, references)
  • Communication preferences

B. Guest-Related Information (Limited)

As a hospitality management company, Luxe Hospitality does not directly control hotel reservation systems unless explicitly stated. However, we may receive limited guest-related information from managed properties strictly for:

  • Operational support
  • Guest service resolution
  • Quality assurance
  • Compliance and reporting

This may include:

  • Guest name
  • Stay dates
  • Room or service issues
  • Communication history related to service requests

C. Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and device information
  • Operating system
  • Pages viewed and time spent on the site
  • Referring URLs

This data is used for analytics, performance optimization, and security monitoring.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality
  • Understand visitor behavior
  • Maintain security
  • Analyze traffic trends

You can disable cookies through your browser settings; however, some website features may not function properly.

4. How We Use Information

We use collected information to:

  • Manage hospitality operations and client relationships
  • Respond to inquiries from hotel owners, vendors, and partners
  • Support guest service issues for managed properties
  • Process employment and staffing inquiries
  • Improve website performance and services
  • Communicate operational updates and business information
  • Comply with legal, regulatory, and contractual obligations

5. SMS and Electronic Communications

By providing your phone number, you consent to receive SMS messages from Luxe Hospitality. All messages comply with TCPA and TCR rules, including:

  • Identifying Luxe Hospitality as the sender
  • Using approved long-codes or short-codes registered with TCR
  • Avoiding unsolicited marketing messages unless explicit consent is given

Opt-Out / Stop Instructions

You may opt-out of receiving SMS communications at any time by:

  • Replying STOP to any message
  • Contacting info@luxehospitalityinc.com

Once you opt-out, you will no longer receive promotional or operational SMS messages unless legally required for service purposes.

6. Information Sharing and Disclosure

We may share information with:

  • Hotels and property owners we manage
  • Third-party service providers (IT, payroll, HR, marketing, analytics)
  • Vendors and contractors necessary for operations
  • Legal authorities when required by law or regulation

We do not sell personal information to third parties.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect information from unauthorized access, misuse, or disclosure. While no system is 100% secure, we follow industry-accepted practices appropriate for hospitality management operations.

8. Data Retention

We retain information only as long as necessary to:

  • Fulfill business and operational purposes
  • Meet contractual requirements
  • Comply with legal and regulatory obligations
  • Resolve disputes

9. Your Rights and Choices

Depending on applicable laws, you may have the right to:

  • Access your personal information
  • Request correction or updates
  • Request deletion (subject to legal obligations)
  • Opt out of certain communications

Requests may be submitted using the contact information below.

10. Third-Party Websites

Our website may contain links to third-party websites, including hotel brands or partners. We are not responsible for their privacy practices and encourage you to review their privacy policies.

11. Children’s Privacy

Our website and services are not directed to children under 16, and we do not knowingly collect personal information from minors.

12. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.